A passenger aboard an Air Canada flight said he was refused service in French, one of Canada's two official languages.
So he sued. Michel Thibodeau and his wife won a $12,000 settlement and an apology.
apologyBilingual Passenger Sues Air CanadaNPR Programs: Morning Edition Fri, 07/15/2011 - 5:45am
Analysis of an apology: Toyota, a Japanese thing? Sun, 02/07/2010 - 4:22pm
Is the apology of Toyota's President Akio Toyoda really uniquely Japanese? |
