Five essential metrics for managing IT [video]

Courtesy ZDNET - Between the Lines  Fri, 07/10/2009 - 3:15am

IT leaders sometimes struggle to pick the right metrics to report to the company’s top executives, so they pick metrics focused on the underlying technologies.

Since those metrics aren’t well linked to business outcomes, business decision makers rely on the one metric they do understand - the cost of IT and how to reduce it.

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